Upfluence Software Terms and Conditions

1.公司服务 

(a) Scope of Agreement. These Terms and Conditions (“Terms” or the “Agreement”) are entered into as of the Effective Date listed in the initial Order Form by and between Upfluence Inc. (“Company”) and the customer (“Customer”) set forth in the Order Form. PLEASE READ THESE TERMS CAREFULLY.

公司已开发出一款网红营销软件及相关数字软件平台（统称“平台”），该平台可让客户（除其他功能外）识别并在各社交媒体渠道上与活跃的网红（“网红”）建立并管理合作关系。 公司希望允许客户根据本协议的条款，使用该平台以及公司提供的与该平台相关的适用应用程序、数据、材料、程序、软件及其他服务（统称“服务”）。

(b) The Platform. Customer’s specific order terms are outlined in the attached Order Form(s), which are incorporated herein by reference. Company provides its Platform as a “Software as a Service” offering . As part of the Services, Customer shall have access to materials explaining how to use the features and capabilities of the Platform, including the advanced search features. Customer acknowledges that Company does not market, sell, or advertise any products or services to Influencers, nor does Company communicate with, retain, or pay Influencers via the Platform. Company furthermore does not buy or sell non-aggregated or non-anonymized  consumer data, and there is no delivery or shipment obligation, as part of the Services. To the extent that the Services may link to websites and make available through such websites or otherwise any content of third parties, including social media platforms and Influencer posts or data, Customer acknowledges that Company is not responsible for any third-party websites or content. Company is continually updating the Services and reserves the right to perform maintenance on the Services and to update prices accordingly as outlined in Section 4. This Agreement does not include any custom development of software or the Services for Customer.  To the extent that the Customer may seek development services or other services or products from Company, the parties may enter into one or more Statement of Work (“SOW”) referencing this Agreement and setting out the terms under which such products or services may be provided, and which shall otherwise be governed by the terms of this Agreement.  In the event that there may be an irreconcilable direct conflict between the terms of an SOW and this Agreement, those conflicting terms in the SOW shall govern; provided, however that any conflicting terms in an SOW shall only apply to such SOW, and not to any future SOW(s).

(c) Support. Company shall use commercially reasonable efforts to make the Platform available to Customer 99% of the time during any given calendar month, 7 days a week, except for (i) planned downtime; (ii) downtime caused by third-party actions; or (iii) downtime caused by circumstances beyond Company’s reasonable control. Company shall provide reasonable notice, if practical, to Customer of any downtime; and Customer shall promptly report any issues with the Services or support to Company. Company shall provide Technical Support to Customer via both telephone and electronic mail during “Support Hours,” which are weekdays from 9:00 am to 5:00 pm Eastern Time, excluding Federal Holidays and any unavailable dates/times otherwise communicated to Customer. Customer may initiate a helpdesk ticket during Support Hours by calling (415) 366-0167 or any time by emailing help@upfluence.com. Company will use commercially reasonable efforts to provide an initial response to all Helpdesk tickets within 1 business day, during Support Hours. Company may update its support terms by posting or providing new support terms at any time. Customer is responsible for reviewing any updated support terms.

2.客户账户 

(a) 要求。 客户应在使用服务之前，并作为使用服务的先决条件，在平台上创建并维护一个账户（“账户”），该账户应具有唯一的用户名和密码。客户账户仅限“授权用户”使用，即客户根据本协议授权访问和使用服务，且受本协议约束的客户员工、承包商和代理人。 客户有责任对其账户用户名和密码保密；若发现任何未经授权访问其账户的情况，客户应立即通知公司。客户应负责获取并维护连接、访问或使用服务所需的任何设备及辅助服务，包括调制解调器、硬件、服务器、软件、操作系统、网络设备等。客户全权负责维护其数据并定期进行数据备份。 尽管公司无义务监控客户的账户或服务使用情况，但若公司有合理理由认为任何服务使用行为（无论是全部还是部分）违反或即将违反任何法律或本协议，公司有权禁止该等使用行为，或拒绝、暂停相关用户名、密码或账户的使用。公司保留对客户账户进行审计的权利，客户应就任何针对其账户的审计提供合理协助与配合。

(b) 禁止事项。在使用本服务及其账户时，客户同意 不得：(i) 发布任何虚假、诽谤性、骚扰性或淫秽的内容；(ii) 侵犯隐私权或鼓吹偏见、种族主义或造成伤害； (iii) 威胁或骚扰任何人，或对任何人或财产造成损害或伤害；(iv) 向客户组织内外的任何第三方或任何未获授权的人员出租、租赁、出借、出售、再许可、转让、分发本服务或使其可供其使用；与任何“次级客户”签订合同以使用或提供本服务；或允许授权用户以外的任何人访问其账户； (v) 访问或试图对服务软件代码进行反向工程；(vi) 制作服务的衍生作品，或出售、再许可、租赁、转让、复制、赠送、反向工程、抓取、反编译、更改、修改、隐藏、删除或使服务的任何部分无法运行；或 (vii) 违反下文所述的任何适用法律。

(c) 沟通。客户应对在平台上与第三方网红进行的任何沟通承担全部责任。在向平台上的第三方发送或发布任何客户内容或通信（“客户内容”）时，客户声明：(i) 其是该客户内容的唯一所有者，或拥有该客户内容所需的一切权利；(ii) 该客户内容不侵犯或违反任何第三方的权利；以及 (iii) 该客户内容真实且准确。 公司保留使用和保留客户内容的权利，包括用于备份、归档和审计目的。客户不得利用本服务发送任何违反《反垃圾邮件法》（CAN-SPAM）的电子邮件，包括：(i) “发件人”字段存在实质性虚假或误导性信息，或未能准确标识发件人身份的电子邮件； (ii) 主题行具有误导性、虚假或不实，或可能使收件人对电子邮件内容产生误解；或 (iii) 未包含以下清晰醒目的标识：该电子邮件属于广告或推销信息；未包含关于拒绝接收后续通信的清晰醒目通知；未包含客户的名称或注册的虚构商号；以及未包含客户的有效实体邮寄地址。 关于电话、传真、文本消息、SMS、MMS 或社交媒体消息（统称“短信营销”），客户不得利用本服务从事短信营销，但联系已向客户提供“事先明确书面同意”（该术语定义见《电话消费者保护法》（TCPA））且同意接受客户通过短信营销联系的网红除外。 客户应按照商业上合理的标准，保留任何退订、选择退出或“请勿来电”请求的记录，并应及时予以遵守。若公司向客户提供任何屏蔽名单，客户应至少每7天定期对照该名单清理其数据库，且不得向该名单上的任何人发送任何通讯。 如第8条所述，对于本服务维护或传输的客户内容、消息、其他内容、通信或交易信息的删除或未能存储，公司不承担任何责任。

(d)适用法律。通过创建账户并使用服务，客户同意遵守本协议的条款以及所有适用法律（“适用法律”），包括所有联邦、州、地方及外国的法规、法律、条例、规则和规定，包括但不限于《电话消费者保护法》、 《美国法典》第47编第227节（经修订）及其实施条例，以及适用的联邦通信委员会（FCC）裁决和命令（统称“TCPA”）、2003年《反垃圾邮件法》（“CAN-SPAM”）、《加利福尼亚州反垃圾邮件法》（《加利福尼亚州商业与职业法典》第17529节及以下条款） （“《加利福尼亚州反垃圾邮件法》”）、《联邦贸易委员会法》及相关规则、法规和指南（统称“《FTC法》”）、任何适用的信用卡商户指南、儿童保护法、关于不公平和欺骗性行为及做法的法律、知识产权和专有权利、诽谤及隐私方面的法律，包括（如适用）《加利福尼亚州消费者隐私法》（“CCPA”）、《加利福尼亚州民法典》 法典第1798.100条及以下条款、国际法律，包括（如适用）1998年《英国数据保护法》（经修订） （“英国《数据保护法》”）、经英国及欧盟成员国修订和采纳的《通用数据保护条例》（GDPR）（EU）2016/679（“GDPR”），以及所有相关指令、法案和法规，以及所有禁止或限制将服务或客户内容出口或再出口至美国境外的联邦法律、法规、规则和承诺； 为明确起见，在使用服务时，客户不得将服务或任何相关内容移出或出口至美国境外，也不得允许服务或任何相关内容的出口或再出口，且不得违反美国商务部、美国财政部外国资产控制办公室或任何其他美国或外国机构或主管部门的任何限制、法律或法规。

(e) 若客户向本公司提供任何消费者或第三方的数据或个人信息，应严格遵守所有适用法律、其自身网站的条款与条件以及隐私政策；对于客户就其个人信息提出的任何退出请求或信息查询请求，客户应承担全部责任，并应及时采取相应措施，视具体情况向本公司提供相关信息。  客户还应及时向公司告知（并保持该信息最新）消费者的邮政编码和居住国，并且不得故意向公司提供任何未满 14 岁人员的个人信息。  最后，如果公司收到根据任何隐私法规或适用法律提出的索取信息请求、审计通知、投诉或索赔，除非适用法律禁止，否则应立即将此类通知、投诉或索赔告知公司。

3.知识产权和保密

 (a) 公司的知识产权。公司应拥有与服务相关的所有权利、所有权及权益，包括任何软件、应用程序、发明、改进、修改、数据、数据组织结构、脚本、经营方法、算法、专有技术、源代码、标签、 链接、像素、底层技术以及与服务相关开发的技术；且公司应在法律允许的最大范围内，拥有任何由客户（或用户直接向公司提供）就本协议项下可能提供的任何零售网络产品模块向公司提供的信息所组成、由此产生或与之相关的汇总或匿名化数据（包括但不限于交易数据、社交媒体账号、 电子邮箱地址以及与该零售网络模块相关的其他信息）（上述所有数据统称为“汇总数据”），以及公司的名称、徽标、商标、商号、服务标记、著作权、URL、标语及其他知识产权（统称“公司知识产权”）。 公司的知识产权不包括网红或其他第三方提供的内容，但包括公司的软件、功能层以及服务的其他部分。在遵守本协议的前提下，公司特此授予客户一项可撤销、不可转让、非独占、免版税的有限许可，允许客户仅在本协议的期限内且仅为本协议的目的使用服务。 为明确起见，本有限许可同样适用于明确分发或提供给客户、供其在自身场所或设备上使用的公司知识产权，例如客户通过API与公司软件集成以进行内部数据使用的情况；在此类情况下，客户仅可依据本协议条款将公司知识产权用于内部商业目的，且不得出于任何目的向第三方披露或分发相关数据。 公司可通过发出书面撤销通知来撤销客户使用公司知识产权的权利；但该撤销不具有追溯效力。 客户不得对公司的知识产权主张任何其他权益，不得创作衍生作品、出售、再许可、租赁、转让、复制、赠送、反向工程、抓取、反编译、更改、修改、隐匿、消除或使公司的知识产权无法运行，也不得试图实施或协助实施上述行为。本协议终止时，或应公司书面要求，客户应立即销毁服务并停止使用。 公司保留与公司知识产权及上述许可相关的所有权利，本协议中的任何内容均不得限制或约束公司出于任何目的对该知识产权的使用。

 (b) 客户的知识产权。客户应拥有其数据（包括客户内容）以及客户的名称、徽标、商标、商号、服务标记、著作权、URL、标语及其他知识产权（统称“客户的知识产权”）所涉及的所有权利、所有权及利益。 在遵守本协议的前提下，客户特此授予公司一项永久性、免版税、全球性、可转让、可转移且可再许可的许可，允许公司使用、复制和展示客户的知识产权，以及适用于公司提供的、且客户根据订单表授权的任何零售网络产品模块的数据和信息（包括但不限于客户交易数据以及与公司提供的此类零售网络产品模块相关的信息），作为营销、广告、实施、改进和更新服务的一部分。客户可通过提供书面撤销通知来撤销公司使用客户知识产权的权利；但该撤销不具有追溯效力，也不适用于公司可能在服务相关场景中使用的、未以客户名义识别身份的任何汇总或统计数据。公司不得对客户的知识产权主张任何其他权益。  本协议终止后，公司仍保留如上所述与服务相关的使用客户知识产权的权利，除非客户向公司提出书面请求并获得明确且有效的撤销；且在法律允许的最大范围内，公司应保留所有汇总匿名数据的所有权；若因任何原因， 本公司不被视为拥有此类数据，则其对在撤销生效日期之前已整合到任何材料、算法或其他材料中的此类数据，享有永久的、全球性的、不可撤销且已全额付清的许可，用于改进其平台和服务产品，以及用于任何其他善意的商业目的。

 (c) 保密义务。各方同意仅为本协议之目的使用另一方的保密信息，并不得向任何第三方披露另一方的保密信息，除非该披露：(i) 系接收方为履行其在本协议或各方之间任何其他协议项下的义务或行使权利所必需且被允许的； (ii) 法律要求，但接收方须尽合理努力向披露方发出合理通知，以便披露方有机会介入并寻求适当救济，以保护其保密信息免遭使用或披露；或 (iii) 经披露方同意。 “保密信息”包括本协议的条款以及任何由任一方视为或标注为保密的信息，包括商业秘密、技术、商业策略，以及与客户、定价、营销、专有技术、工艺、产品和服务相关的信息。 “保密信息”一词不包括以下信息：(i) 在披露之时或之后，除因接收方违反本协议而披露外，已为公众所知或成为公众所知的信息；(ii) 接收方从披露方以外的其他来源以非保密方式获得或可获得的信息； (iii) 由接收方在不使用任何保密信息的情况下独立开发的信息；或 (iv) 在披露方向接收方披露之前，接收方已持有的信息。  在通过使用平台及提供服务过程中，任何构成“保密信息”且可能由任何第三方提供给双方的信息或数据，均应视为各方的保密信息，并可作为各方的自有保密信息加以利用。

 (d) 不得滥用信息。 鉴于双方交换了保密信息，各缔约方均同意不得：(i) 招揽或绕过涉及另一方的任何业务关系，除非与该方已存在既有的业务关系；或 (ii) 发布任何关于另一方的声明，该声明若包含保密信息，或具有诽谤性、骚扰性、辱骂性、淫秽、粗俗、露骨的性内容，或明显虚假或具有误导性。 若公司根据其完全且绝对的自由裁量权认定客户曾从事或正在从事欺诈、不诚实行为或任何其他虚假陈述（统称“欺诈），包括但不限于对服务进行数据抓取或反向工程，从而导致或可能导致公司遭受损害。客户承认存在第三方欺诈的可能性，此类情况超出公司的控制范围，且公司对任何第三方欺诈行为不承担责任。

4.费用支付

(a) 费用。除本协议另有明确规定外，客户应及时向公司全额支付订单表中载明的所有费用（包括任何特定平台功能或模块的“基础费用”），且不得进行任何抵销、扣减、退款或抵扣。 除非订单表中另有规定，公司可自行决定在向客户发出30天书面通知后，或在第5条定义的任何期限结束时，将费用上调，每年最多上调2次。费用应于订单表中规定的定期计费开始的每月日期前付清（不按比例分摊）。 订购单中规定的任何促销或折扣价格仅在初始期限内适用。如订购单或发票中所示，对于客户要求的任何软件升级、附加模块或任何其他产品或服务，将追加相应费用并需予支付。 公司还保留在适用情况下收取实施和/或设置费用的权利。如果客户对服务的使用超出订单中规定的服务容量，或者因其他原因应支付额外费用，客户应就所有此类费用收到账单并予以支付。双方均应自行承担其应缴税款及其他义务。 对于未付费用，将按未付余额每月收取3%的滞纳金，或按纽约州法律允许的最高金额收取。若客户出现任何付款逾期，公司可限制或暂停客户对软件的访问权限，直至所有未付金额全额付清。就本条而言，“逾期”指客户未能按期支付公司开具的两（2）张连续发票。 若发生未付款情况，客户还应向公司承担所有催收费用，包括但不限于催收机构费用、合理的律师费、诉讼费用以及法律允许范围内的其他可追偿费用和开支，以及与信用卡收费或退款相关的任何费用。 客户同意，除涉及第三方盗窃或欺诈的情况外（例如，某人盗取客户的信用卡并欺诈性地授权了某笔交易），客户不会寻求任何退款。 如果出现以下情况，则构成对本协议的重大违约，将导致本协议及服务立即终止，并启动催收程序，且无需另行通知客户：(i) 客户未能及时支付所有费用；或 (ii) 客户明确表示不会及时支付所有费用。

            i. If the Customer is on a monthly billing plan, including, without limitation the “Community Size Plan” (relating to the number influencers available in their “CRM”), the Customer will be billed as reflected in the applicable Order Form.  Thereafter, the Customer can make changes to the size of its plan and the number of available influencers available to it by upgrading or downgrading the plan using the “billing and usage” settings for the Customer’s account, accessible via the Customer’s account settings.  To do so, the Customer will be provided a fee schedule, and will select a Community Size Plan reflecting the maximum number of influencers in its Community Size. The Customer will be charged by, and pay to, Company each month, the monthly fee that corresponds to the Community Size it chooses. Upgrades (and the monthly charges relating thereto) will be effective immediately upon selection of a new Community Size and prorated based on Customer’s billing cycle. Downgrades will be effective as of the first day of billing period following the month in which the downgrade was made, and Customer’s will not be entitled or subject to any pro rata adjustment of charges for downgrades in the Community Size Plan made mid-month.  The fee schedule for the Community Size Plan is set forth in Exhibit A. 

            ii. To the extent that the Order Form calls for the payment of fees charged in connection with usage or on a per-transaction basis, including, without limitation, use exceeding service capacity set forth on the Order Form (“Service Capacity”), additional database access fees or database increases, unit/transaction-based fees (including click-through based fees), or package upgrades (collectively “Variable Fees”), such Variable Fees shall be paid as set forth in the Order Form, and payment may be due in advance with respect to anticipated charges, or, unless otherwise provided in the Order Form, shall be due and payable with the next installment of Base Fees. 

             iii. Some Variable Fees may be billed with respect to prior billing period(s), depending on the character of the fees, such as, without limitation, fees with respect to use exceeding Service Capacity.

            iv. If applicable, the fee schedule for Variable Fees pertaining to captured ID’s is set forth in Exhibit A.  For purposes of any fees pertaining to or based on a number of “Active Influencers” in a given month, each new social media handle captured during a calendar month (or with respect to a social media handle captured in a prior month, but which is not cancelled before the applicable calendar month) shall be an “Active Influencer”, regardless whether the user may cancel its participation during such month relating to the calculation of Variable Fees.  (For avoidance of doubt, an Active Influencer shall be considered “Active” for purposes of any calculation on Exhibit A if its participation in the Program may be active at any time in a given calendar month, calculated on the basis of the Eastern time zone in the United States.)  If any Active Influencer may terminate its participation in a given month, it shall not be deemed an Active Influencer  for the subsequent calendar month.

(b) Customer acknowledges and agrees that the number of creators included in Customer’s “Creator Community” may increase as a result of actions taken by its Authorized Users. For purposes of this Agreement, “Creator Community” means the set of creator profiles that are added to, accessed, interacted with, or stored within the Platform by or on behalf of Customer.

当授权用户在平台内针对创作者个人资料执行任何操作时，该创作者即被视为已加入创作者社区，此类操作包括但不限于：(i) 将创作者个人资料添加至任何列表、活动或直播流；(ii) 查看、显示或通过电子邮件发送创作者的联系方式； (iii) 接收来自创作者的任何回复；(iv) 通过“实时捕获”功能或任何第三方集成（包括 Shopify、Klaviyo、WooCommerce 或 Zapier）捕获创作者信息；(v) 使用 Chrome 扩展程序添加创作者个人资料；(vi) 上传任何创作者数据文件；或 (vii) 导出创作者的完整个人资料数据。

(c) Plan Downgrades. Customer may not downgrade its subscription plan, reduce committed fees, or remove contracted features or modules during the current Subscription Term. Any downgrade or reduction will become effective only at the beginning of the next renewal period and will not entitle Customer to any refund, credit, or fee adjustment for the then-current Subscription Term.

(d)  使用限制与反爬虫保护。 授权用户可按照本协议条款使用本软件。Upfluence 技术及运营保障措施（包括使用限制），以保护平台免受自动化操作、数据抓取、过量请求及其他形式的滥用。相关限制详见附件 B（平台使用限制）。 客户可申请提高使用限额，但须经Upfluence批准，且可能需要进行升级并支付额外费用，具体事宜请通过客户的Upfluence 代表协调处理。

(e) Service Credits. If the Services are unavailable for any reason, including planned or unplanned downtime, Customer’s sole remedy shall be to obtain “Service Credits,” which shall be 5% of Fees paid during the last 30 days for each day that the Services are unavailable, provided that: (i) Customer notified Company in writing within 24 hours of the start of the unavailability; (ii) the unavailability did not stem from Customer’s actions or termination of this Agreement; (iii) the unavailability lasted more than 3 consecutive hours; (iv) the maximum Service Credits shall be for 7 days for any 1 calendar month; and (v) the Service Credits may only be applied in the same month, or the immediate next month, of the unavailability. 

(f) Fee Disputes. If Customer disputes any issue(s) relating to Fees, including the amount of Fees or Service Credits in light of Services or support provided, Customer must notify Company’s customer support department in writing of the dispute, and submit any evidence supporting Customer’s position, within 15 days after the dispute arose by emailing help@upfluence.com with the subject line “Fee Dispute.” If the Parties are unable to reach a resolution as to the amount of Fees due, Company’s reasonable determination shall govern. In any action or proceeding to enforce rights under this Agreement, including to recover outstanding Fees, the prevailing party will be entitled to recover reasonable costs and attorney’s fees.

5.任期和终止

(a) Term and Renewal. The duration of this Agreement shall be from the Effective Date through the Initial Term as outlined in the Order Form(s), and shall be automatically renewed for additional periods of 12 months as the Renewal Term(s) (“Renewal Term”) (collectively, “Term(s)”), unless otherwise provided in the Order Form or  terminated earlier in accordance with this Agreement.  The Renewal Date shall replace the Effective Date, based on the first payment date or the issuance of account credentials, whichever occurred first (“Renewal Date”). This Agreement will automatically renew for additional Renewal Terms, unless terminated by either Party with at least a 30 days’ previous notice before the end of the current Term; and Company will provide at least 30 days’ notice of each Renewal Term to Customer.

(b) Termination. In the event that: (i) Customer breaches or threatens to breach its obligations in Sections 2-4 or 6; (ii) the Services or a material part of the Services become unavailable due to third-party actions or in Company’s sole discretion; (iii) Company suspends or terminates Customer’s Account for violation or threatened violation of this Agreement or any Applicable Laws; or (iv) Company elects to terminate this Agreement pursuant to Section 7 in the event of an allegation of infringement, Company may, in its sole and absolute discretion, immediately terminate this Agreement for any or no reason upon 30 days’ notice to Customer. In the event that either Party: (i) files a voluntary petition in bankruptcy; (ii) makes an assignment for the benefit of its creditors; or (iii) breaches this Agreement and fails to remedy its breach within 30 days of written notice of its breach, this Agreement shall automatically terminate.

(c) Effect of Termination. Upon termination of this Agreement, Customer will immediately discontinue use of the Services and pay all outstanding Fees. Customer will not be entitled to any setoff, deduction, refund, or credit of Fees, except as expressly provided for herein, and termination will not excuse Customer from paying Fees under this Agreement. Termination will end Customer’s right to use the Services; and Customer agrees that Company has no obligation to retain any Customer Content or other data for Customer. Without limiting any other provisions, Sections 3-4 and 6-11 shall expressly survive any termination.  

6.陈述和保证 

(a) Company’s Warranties. Company represents and warrants that, subject to Section 8: (i) Company’s IP and Services shall not knowingly infringe on any third-party right or interest; and (ii) Company shall use reasonable efforts to maintain the material aspects of the Services and related support, as outlined in Section 1, in a professional manner during the Term(s) of this Agreement, but disclaims any conduct by third parties.

(b) Customer’s Warranties. Customer represents and warrants that, subject to Section 8: (i) Customer’s IP and Customer Content shall not knowingly infringe on any third-party right or interest; and (ii) Customer’s use of the Services and any use of Customer’s Account shall at all times comply with all Applicable Laws and all terms of this Agreement, including Sections 2-4.

7.辩护和赔偿

(a) Company’s Obligations. Subject to Section 8, Company shall defend, indemnify, and hold harmless Customer, its directors, officers, employees, agents, successors, and assigns from and against any and all claims, actions, losses, liability, damages, costs, and expenses (including reasonable attorney’s fees and court costs) (collectively, “Claims”) arising from or related to Company’s knowing violation(s) of its representations and warranties in Section 6. However, if a Claim arises from or relates to an allegation of infringement, Company may, in its sole discretion, opt to: (i) replace or modify the Service to be non-infringing to Company’s satisfaction, provided that such modification or replacement contains substantially similar features and functionality; (ii) obtain a license for Customer to continue using the Service; or (iii) if neither of the foregoing are commercially practicable, terminate this Agreement and Customer’s rights hereunder and provide Customer a refund of any prepaid unused Fees for the Services.

(b) Customer’s Obligations. Subject to Section 8, Customer shall defend, indemnify, and hold harmless Company, its directors, officers, employees, agents, successors, and assigns from and against any and all Claims arising from or related to Customer’s Account as outlined in Section 2, Customer’s violation(s) of its representations and warranties in Section 6, or, as applicable any claims made or threatened by a consumer arising from or relating to (i) the Customer’s provision (or failure to adequately provide) any product or service, (ii) any violation by Customer of its own website terms and conditions, any privacy policies, (iii)  any violation of Applicable Laws by Customer or its employees, or (iii) the operation of Customer’s website or business, including any claims of discrimination, infringement or other wrongful acts.

(c) Notice. This Section requires that the indemnitee provide the indemnitor with prompt written notice of any claim. The indemnitee shall have the right to participate in the defense and to retain defense counsel at its expense. The indemnitor shall not have authority to settle any claim on the indemnitee’s behalf without the indemnitee’s prior written consent.

8. 责任限制和免责声明

这些条款在法律允许的最大范围内适用。本服务按“原样”和“可用”状态提供。公司 不 保证服务的运行不会中断或没有错误。服务可能会不时无法使用，包括因计划内或计划外的停机、第三方行为或本公司无法合理控制的因素所致。 针对服务不可用，客户唯一的补救措施是第4节中概述的服务抵扣额。 除上述情况外，公司对服务的任何损失、中断、延迟或无法使用概不负责，包括通过平台或服务提供的任何信息、数据或内容，数据安全，或客户数据的丢失。 公司对任何内容的丢失、删除或未能存储概不负责，包括客户内容。客户承认，服务可能依赖第三方，包括技术功能、网红内容以及对社交媒体平台的访问； 尽管如此，公司对任何第三方内容或行为概不向客户承担责任，包括：(a) 网红内容（例如帖子或数据）； (b) 社交媒体平台的举措，例如条款变更；(c) 服务（例如互联网或支付处理服务）；或 (d) 与客户向本公司提供的数据相关的消费者索赔。

 

除第6条明确规定的情况外，公司特此声明不作任何明示或默示的保证，包括但不限于对适销性、特定用途适用性及不侵权的任何默示保证； 且公司对因履行或违反 本协议或服务的履行或违约所引起或与之相关的任何损害，包括与消费者或第三方相关或从其获取的分析结果或数据的准确性、第三方行为、病毒、黑客攻击、威胁，或数据安全及隐私问题。 在任何情况下，公司及其董事、高管、员工、 代理人、继任者及受让人，无论基于合同、侵权、严格责任或任何其他法律或衡平法理论，其累计责任总额均不得超过客户在导致索赔的事件发生前6个月内向本公司支付的总费用。 即使任何救济措施未能达到其基本目的，且无论是否有其他通知，上述限制均适用。

9. 不可抗力。

除本协议另有明确规定外，任何一方不得因超出其合理控制范围的情况（包括自然灾害、停机、故障、技术故障或第三方数据安全漏洞或犯罪行为）而被视为违约。

10. 准据法、仲裁、管辖权和公平救济

(a) Choice of Law. This Agreement shall be treated as though it was executed and performed in the State of New York and shall be governed and construed in accordance with the State laws of New York without regard to conflict of law principles.

(b) Limitations Period. ANY CAUSE OF ACTION BY CUSTOMER ARISING OUT OF OR RELATING TO THE SERVICES OR THIS AGREEMENT MUST BE INSTITUTED WITHIN 1 YEAR AFTER THE CAUSE OF ACTION AROSE OR WILL BE FOREVER WAIVED.

(c) Requirement of Arbitration. The Parties agree that, except as otherwise provided below, any claim or dispute of any nature between Customer and Company arising out of or relating to the Services or this Agreement shall be decided by neutral, binding and confidential arbitration before a representative of JAMS in New York, New York unless Customer and Company mutually agree to a different arbitrator, who shall render an award in accordance with the substantive laws of New York and JAMS’ Streamlined Arbitration Rules & Procedures. The arbitrator shall award reasonable costs (including, without limitation, the JAMS fee) and attorney’s fees incurred, to the prevailing party. A final judgment or award by the arbitrator may then be duly entered and recorded by the prevailing party in the appropriate court as final judgment.

(d) Remedies in Aid of Arbitration and Equitable Relief. This agreement to arbitrate will not preclude Customer or Company from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration, or confirm an arbitral award, from a court of competent jurisdiction. Furthermore, this agreement to arbitrate will not preclude either Customer or Company from applying to a court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary, including to enforce Section 3. Customer acknowledges and agrees that this provision would allow Company, among other things, to seek an injunction for threatened or actual infringement or use of Company’s IP or to protect Company’s Services, including its Platform and data. THE PROPER VENUE FOR ANY ACTION PERMITTED UNDER THIS SUBSECTION REGARDING EQUITABLE RELIEF WILL BE THE FEDERAL AND STATE COURTS IN NEW YORK, NEW YORK; THE PARTIES HEREBY WAIVE ANY OBJECTION TO THE VENUE AND PERSONAL JURISDICTION OF SUCH COURTS. 

(e) Waiver of Class Action, Joinder, and Jury. NEITHER CUSTOMER NOR COMPANY WILL JOIN ANY ARBITRAL CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING. NO ARBITRAL CLAIM WILL BE RESOLVED ON A CLASS-WIDE BASIS. NEITHER CUSTOMER NOR COMPANY WILL ASSERT AN ARBITRAL CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE. EACH PARTY KNOWINGLY, INTENTIONALLY, AND VOLUNTARILY WAIVES ANY RIGHT THEY MAY HAVE TO A TRIAL BY JURY.

11. 第三方内容。 

服务可能包含并链接至第三方网站或内容。公司没有义务审查第三方网站或内容的准确性或完整性。公司无法控制第三方，第三方可能有自己的条款和/或隐私政策。客户对第三方内容或网站造成的任何损害承担全部责任。客户有责任查看并同意任何第三方条款。公司对任何第三方产品或服务不作任何保证或陈述。在法律允许的最大范围内，公司明确声明不承担任何与第三方产品或服务相关的陈述、索赔或担保责任。

12. 杂项

双方签署本协议（及任何后续的订单表）即构成双方就本协议标的所涉条款和条件达成的完整协议，并取代此前就本协议所述事项达成的任何口头、书面或其他协议。除本协议明确规定外，本协议不得修改，除非经双方签署书面文件。 如果本协议的条款与任何订单表存在冲突，则就相关条款以及开票/付款/支持条款/续约条款/特殊条款而言，以订单表为准；否则，以本协议为准。本协议对双方、其继受人和经许可的受让人具有约束力，并使之受益。 未经公司事先书面同意，客户不得转让、转移或再许可本协议。 公司可随时自行决定将本协议及本协议项下授予的任何及所有权利进行转让或转移，无需征得客户的同意。未行使本协议项下的某项权利或未要求履行某项义务，不影响任何一方在之后任何时间行使该权利或要求履行该义务的能力；对某次违约的豁免不构成对任何后续违约的豁免。 双方均为独立承包商；本协议不构成任何代理、合资、委托人、雇主、雇员或所有者关系。标题仅为方便起见，不构成本协议的一部分。除非另有明确规定，本协议下的所有通知均应采用书面形式，并使用上述提供的联系信息。各方均已获得合理机会就本协议征询法律顾问的意见，且本协议不得解释为对起草方不利。 代表各方签字的代理人应为订单表（通过引用并入本协议）中列明的授权签字人，各方声明已阅读并同意受已签署的订单表条款及本条款的约束。本协议可分多份签署，并可通过订单表以电子签名方式签署。 如果本协议的任何条款或其适用被认定为无效，该无效性不影响其他条款，其他条款可在不包含无效条款的情况下继续生效；为此，本协议的各项条款被宣布为可分割的。

Exhibit A

最大社区规模	价格	频率
多达5,000名创作者	免费	monthly
最多 7,500	$125.00	monthly
最多 10,000	$250.00	monthly
最多 15,000	$500.00	monthly
最多 20,000	$750.00	monthly
最多 25,000	$1,000.00	monthly
最多 50,000	$2,250.00	monthly
最高75,000	$3,500.00	monthly
最多 100,000	$4,750.00	monthly

Exhibit B: Platform Usage Limits

动作	上限	窗口	注释
活动	20	历史总计	该限制仅适用于正在进行的广告系列；已归档的广告系列不在此列。
流	20	历史总计	该限制仅适用于正在直播的流媒体；已存档的流媒体不在此列。
个人资料	5,000	每月	每月1日重置。
搜索	20,000	每月	每月1日重置。
Email Threads	5,000	每月	每月1日重置。

就附件B而言，“操作”的统计依据平台的使用日志（例如，当相关功能被执行或请求时），Upfluence 收到基于善意查询的合理请求时提供此类日志。