Customer Success Manager

  • Type of job: Permanent Contract
  • Full-time position
  • 50,000.00 $ / year
  • Location: NYC, NY, USA
  • Availability: ASAP
  • Available positions : 1

About Upfluence

Upfluence develops and sells a SAAS influencer marketing software worldwide. Upfluence’s software allows brands and agencies to identify and contact millions of social influencers and bloggers at scale; but also manage and analyze influencer marketing campaigns. Since the launch of our SaaS software in October 2016, the company shows a double-digit growth rate month over month, and we are looking to expand even more. Our team is international, ever-growing too, scattered in our offices in NYC, Switzerland, Lyon and Paris.

We are currently looking for a Customer Success Manager to join our team to represent the company as the face of our operations and ensure our clients are happy on the software.

What we expect from you

  • To welcome and train customers on Upfluence Software ;
  • To provide tips and help on a daily basis ;
  • To read data and keep track of our customers’ use of the platform in order to anticipate dissatisfaction ;
  • To setup emailing campaigns and organize calls with our customers to gather feedback to improve the platform ;
  • To work on Customer Happiness in order to favor renewal ;
  • To analyze your own work in order to develop individual and team improvements.

What we are looking for

  • Someone based in or around New York in easy reach of our North America office in the city ;
  • A first experience managing customers is much appreciated ;
  • Someone energetic, open-minded and organized ;
  • A love for challenge and the ability to propose solutions ;
  • Great communication and listening skills ;
  • A hard working, highly motivated and team oriented person ;
  • Skill with numbers ;
  • If you also speak another language, that would be great !

What we have to offer

  • Work in a young (average age at 28yo) team, mixed and international (10+ different nationalities) team;
  • Great office ideally located ;
  • Entreprenarial and empowering environment ;
  • Daily exchanges with our European offices ;
  • To partake in an exciting new adventure in digital and influencer marketing world !

Does this sound like the perfect position for you? Then do not hesitate and apply. Please provide us with 2 PDF-Documents:

  • Cover letter
  • Resume

Interested ? Join us by sending your resume and cover letter under PDF format at [email protected] .

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